SumAI support : Stuck? We can help.

SumAI works from a video's captions. Open the video on YouTube and check that it has captions: look for the CC button, or for Show transcript in the video's description. If there are none, SumAI has nothing to read. Very new uploads can also lack automatic captions for a while, so try again later.

SumAI needs a PDF with selectable text. If you cannot select or search any words in the PDF, it is a scan saved as images. Run it through a scanning or PDF tool with OCR that saves a searchable PDF, then try that version.

SumAI summarizes the text it can load from the link. Pages that need a login, sit behind a paywall, or consist mostly of images or video may not work. Try the direct link to the article itself rather than a homepage or search result.

In YouTube or Safari, tap Share. If SumAI is not in the row of apps, swipe to the end of that row and tap More to find it and add it to your favorites.

Subscriptions are handled by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose SumAI. From there you can change or cancel the plan. You keep Premium until the end of the period you have paid for.

Refunds for App Store purchases are decided by Apple. Go to reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase you want to report.

Use the optional Sign in with Apple in SumAI. It keeps your library safe across your devices.

AI summaries can miss a nuance or get a detail wrong. Tap the timestamp next to the point, or open the transcript, to compare it with the original. If something is clearly off, email us the link and what you expected so we can look into it.